If Bluedot won't launch — nothing happens when you try to start a recording, or you get a "False Start" error — try the steps below in order.
1. Restart Your Browser
Browser processes can sometimes interfere with the Bluedot extension. Close and reopen your browser, then try recording again.
2. Verify the Bluedot Extension Installation
Open your browser's extensions page (in Chrome, go to chrome://extensions) and make sure the Bluedot extension is installed and enabled.
3. Reinstall the Bluedot Extension
If the issue persists, or the extension isn't installed at all, remove it and reinstall it:
Go to your browser's extensions page and remove the Bluedot extension.
Reinstall it from the Chrome Web Store, or search "Bluedot AI Note-taker" in your browser's extension store and click Add to Browser.
4. Check Your Permissions
Bluedot's recording features need access to your:
Microphone
Screen
Your browser normally asks for these the first time you record.
If you have any questions, feel free to reach out to our support team at [email protected]!